Beauty Salon Memberships

Our Beauty Salon Membership program is currently offered at the following locations:

MacArthur Central Salon

Mango Hill Salon

Springfield Central Salon

We are so happy you are interested in a Beauty Salon Membership at your local salon.  Please contact them directly to ask to be added to a waiting list for this membership program.  

All Complete Skin & Beauty salons are independently owned,  so the launch date for any membership programs will be completely different, and when your salon is ready they will contact you.  

It is possible that your local salon may offer a different program to the one listed above when they do launch a membership.

Our membership programs are limited to only 50 VIP memberships and 50 Premium + memberships per salon location.  If you are interested in one of the membership programs prior to it launching in your local salon,  ask them to add you to the wait list so you don't miss out.  

If the membership program is sold out, there will be a wait list for your local salon to contact you when a membership slot opens up.

Unlike most membership programs available, our Beauty Salon Membership has no joining fee.   The entire membership value paid ($100 or $200) will go directly onto your account, for use in the salon your membership is assigned to.

Your beauty salon membership cancellation will need to be in writing to your local salon.  Simply email your request to your local salons email address.

We must receive your cancellation email prior to the 20th of the current month to allow time for processing.  Your payments will then stop as soon as processed.   If you do not cancel prior to the 20th of the month, a payment may still come out of your account on the 1st of the following month.    Your membership will still be active until the end of the month that your final payment is taken.

The minimum length of a membership program is 3 months, be sure to only apply for cancellation after you have passed the 3 month minimum subscription time frame.

We will attempt to contact you to rectify it by phone and by email.  If we cannot contact you with in 3 days, your membership will be automatically cancelled.  Any cancellation fees or direct debit fail fees imposed by the bank to Complete Skin & Beauty will be on-charged to you or deducted from any credit on your account, whether or not a successful payment is made after the first failed attempt.

Your membership benefits will be on hold until a successful payment is made.

If we cannot reach you for a further 3 days, your membership will be cancelled and your slot will be offered to the first person on the waiting list for your assigned program.

Any money on your account will still be active and able to be used.  

If your payments fail, your membership will cease immediately, and you will not benefit from any discounts in the membership program.

Freezing your beauty salon membership is not possible.  If you need a break from the subscription, you can cancel your membership, then sign up again when you are ready to continue.

Please be sure to follow the cancellation procedure, so you don't incur any cancellation fees passed on by payment failures.

As there is a waiting list for each membership program, there is no guarantee that a slot will be available to you when or if you decide to re-subscribe.

If you have signed up for our Premium + Membership package, you can assign any 2 direct family members to your account to enjoy your membership discounts.  These family members must be assigned to your Premium + membership for the duration of your subscription.   Your attached family members are not able to use your account credit, and will not receive an anniversary facial.

You can change your assigned family members when your membership program renews at the 12 month mark.  This change must be in writing to the salon.

If you do not turn up to a booked appointment, this is classed as a "No Show".  Full credit for the booked appointment will be deducted from your account for any no show bookings.  

If you cannot make a booked appointment please contact the salon immediately when you know you cannot make it.  Please do not just not turn up.  It is not our aim to deduct money from your account without providing a service for you.

If you cancel your appointment with less then 24 hours notice, full credit or partial credit may be deducted from your account for the appointment that is cancelled.  Payment will only be taken if the time slot that you cancelled your appointment for has not been filled by another client.

As you can imagine, it is much easier for our Salon Manager to fill an appointment time if we are given 20 hours notice rather than 1 hours notice.  With that in mind, please give as much notice as possible if you need to cancel any appointments.

The Salon Manager will do their best to fill that time with another client.  If we are unable to fill that time and need to deduct from your salon credit, we will let you know via email.

Can I send someone in my place to have my appointment so I technically am not cancelling?

Yes, someone else can come to your appointment time (they do not have to have the same exact service, just fill the full time slot). However, they cannot use your account credit, or use your membership program discounts.

Refunds are not possible on the membership program.  Any money paid on your account that is not used during that month will accumulate, and can be used at any time in the future. 

This is a great way to save for bigger ticket services that you have been wanting to try, or for saving for Christmas gifts. 

If you are on our Premium + membership, and find you are accumulating a large amount on your account, you might like to consider downgrading your membership.  However, you will lose the additional benefits, and greater discounts if you do.

Yes, it is possible to adjust your membership program.  Just like our membership cancellation, any beauty salon membership changes must be made in writing prior to the 20th of the current month, to allow time for administration and adjustments.

No.  Earning loyalty points will pause while your membership is active.  The discounts available with your beauty salon membership far exceed our general loyalty point program.

Our Beauty Salon Memberships cannot be used across salon locations.  Your membership is assigned to a specific salon location and cannot be changed.  This is due to all Complete Skin & Beauty Salons being independently owned.   You can find out more about Complete Skin & Beauty on our About Us page.

Any extra fees that could be on charged to you will be entirely dependant on the direct debit program your local salon had chosen to use.  Please check with them if there are any additional fees associated with your membership.

Such as direct debit processing fees, Credit Card transaction fees, dishonor fees or reminder fees.

Your membership will continue as normal through any isolation period.  If you have to cancel any treatments due to a COVID related/government directed quarantine, or isolation there will be no cancellation fees imposed.  We will reschedule any treatments to when you are available to return to the salon.  Any monies paid will remain on your account ready to use when you return.

If you require any products, your membership discount will apply, you can use the money you have on your account, and we will post your products to you.

If you are experiencing financial hardship due to a lockdown or isolation, please contact your local salon that you have your beauty salon membership through.